Our company’s online platform provides customers with a convenient way to learn about our products and services.
Listing
Our system will list the product information intuitively and in detail to show buyers, customers can learn more about the product through the link, including price, copy, various properties and pictures. At the same time, we also provide products in stock function, to ensure that customers can timely understand the supply of products, and at any time to purchase, which greatly improve the user’s shopping experience, increase the possibility of purchase. In addition, it can help sellers bring their products to market more easily, boosting sales.
Finally, our system provides operational data monitoring to help sellers maintain their store health and ensure their product listings remain accurate and up-to-date, and ensure that their stores and products are always in the best condition. Timely detection and resolution of problems can help reduce losses, improve customer satisfaction, and ensure the good reputation and continued operation of the store. This is very valuable for cross-border e-commerce sellers.
Promotions
Our system offers a variety of promotional features. Promotion is very important for e-commerce platforms, because it is one of the important means to attract customers, increase sales and increase brand exposure. Our system includes promotional management features that assist sellers in creating and monitoring Amazon-compliant promotional campaigns. These tools help sellers set up discounts, track promotion performance, and ensure all promotional activities align with Amazon’s latest policy requirements.
Some common promotional features include discounts, buy one, get one free promotions, coupons, and social media promo codes. These features can help sellers attract more customers and increase transactions. Our services ensure that these promotional features are easy to use and manage, so that sellers have the flexibility to carry out a variety of promotions, thereby enhancing the competitiveness of their business.
- Submit application or cancel promotion: The seller can submit promotion application in the system, including discount promotion, amount reduction, buy promotion, etc., and can also cancel the promotion that has been submitted.
- Set a reasonable range of promotion efforts: The system can allow the seller to set the promotion efforts, such as discount, full reduction amount, etc., to ensure that the promotion efforts are within a reasonable range and avoid damaging profits.
- Run end time reminder: The system can remind the seller to set the end time of the promotion to ensure that the promotion ends within the specified time, so as not to affect the sales plan.
- Automatic detection of the operating status of the promotion: The system should be able to automatically detect the operating status of the promotion, including whether the promotion is carried out as expected, whether there are abnormal conditions, etc., and send feedback messages to the seller in time for timely adjustment and processing.
Buyer-Seller Messaging Service
Our system provides an order and customer service management tool that helps sellers efficiently organize and respond to customer inquiries within Amazon’s official messaging system. This tool supports sellers in managing product issue logs, generating compliant invoices, and maintaining clear records of customer interactions, all while adhering strictly to Amazon’s marketplace communication policies.
Information communication services include: (1).Product problem feedback: Record the problems of products, investigate the causes of product problems and formulate improvement measures. For example, the information on the details page does not match the real thing, resulting in customer complaints; Damaged quality problems; Wrong shipment or wrong packing, etc. This allows for the efficient resolution of order-related inquiries and post-order support, helping to ensure a positive customer experience ; (2).Invoices: VAT forms can be generated, tax invoices can be generated in batches, and VAT tax numbers can be configured ; (3).Question and Answer: Customers can ask questions on the product page, and the seller will reply in time, so that the communication between customers and sellers can be established to answer the questions of customers, which helps to improve the shopping experience of customers.
Brand Analytics
- Our application integrates with Amazon’s official Brand Analytics API, enabling registered brand owners to access their own brand’s performance data as provided by Amazon. This integration helps sellers analyze search trends, customer demographics, and product comparison data for their own listings only, supporting data-driven decision-making within Amazon’s data usage guidelines. Key Features Available Through Our Integration:
- Amazon Search Terms Report:
- Discover the most frequent search terms customers use to find products in your category.
- Analyze the performance of your own products for these terms, including click-through and conversion rates.
- Identify high-volume keywords to optimize your PPC campaigns and organic listings for maximum visibility.
- Market Basket Analysis:
- Understand what products customers frequently buy together with your items.
- Unlock opportunities for cross-promotion, bundling, and strategic partnerships to increase average order value.
- Item Comparison and Alternate Purchase Reports:
- Understand which other products customers viewed on the same day they viewed your products. This helps identify your direct competitors and analyze the alternative choices customers ultimately make. Through this report, you can more objectively assess your product’s competitive positioning and market strengths, as well as identify areas for potential improvement.
- Demographics Report:
- Get a breakdown of your audience by age, household income, education, gender, and marital status.
- Create more targeted marketing campaigns and tailor your product messaging to resonate with your core customer base.